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Refund Policy

Effective from June 15, 2024

Welcome to Asminna. We strive to provide you with the highest quality products and services. However, we understand that there may be times when you need to return an item. Our Refund Policy is designed to ensure a smooth and hassle-free experience. Please take a moment to review our policy about our procedures and guidelines for returns and refunds. Your satisfaction is our top priority, and we'll happily assist you every step of the way.

1. Introduction

 

At Asminna, we take pride in the quality of our products. However, if you are unsatisfied with your purchase, we are here to help. This refund policy outlines the conditions under which refunds and exchanges will be granted.

2. Eligibility for Refunds


To be eligible for a refund, the following conditions must be met:

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  • The item must be returned within 30 days from the date of purchase.

  • The item must be unused, unworn, and in the same condition that you received it.

  • The item must be in its original packaging, including any certificates of authenticity, warranties, and other documentation.

  • A receipt or proof of purchase must be provided.

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3. Non-Refundable Items

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The following items are not eligible for refunds:

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  • Custom-made or personalized jewellery and crafts

  • Items purchased on sale or clearance

  • Gift cards

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4. Process for Refunds

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To initiate a refund, please follow these steps:

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  1. Contact our customer service team at asminna.mtl@gmail.com to request a refund.

  2. Provide your order number, proof of purchase, and reason for the refund request.

  3. Our customer service team will review your request and provide further instructions on how to return the item.

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5. Shipping

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  • You will be responsible for paying the shipping costs for returning your item.

  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  • We will cover the return shipping costs if the item is damaged or incorrect.

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6. Processing Refunds

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  • ​Once we receive your returned item, we will inspect it and notify you of the status of your refund.

  • We will initiate a refund using your original payment method if your return is approved.

  • Depending on your card issuer's policies, you will receive the refund within the next ten days.

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7. Late or Missing Refunds

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If you haven’t received a refund yet:

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  • Check your bank account again.

  • Contact your credit card company; it may take some time before your refund is officially posted. There is often some processing time before a refund is posted.

  • If you’ve done all of this and still haven't received your refund, please email us at asminna.mtl@gmail.com.

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8. Exchanges

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We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at asminna.mtl@gmail.com and send your item to: 

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       Asminna - Groupe Chezanny inc. 

       422 Rue de la Poudrière 

       Montréal, QC H4G 3K1

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9. Gifts

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  • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

  • If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.

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Contact Information

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If you have any questions about our refund policy, please get in touch with us at:

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  • Email: asminna.mtl@gmail.com

  • Phone: (514)746-7546

  • Address: 422 Rue de la Poudrière Montréal, QC H4G 3K1

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